FAQs (Frequently
Asked Questions)
1)
What is the Mediterranean Vacation Villas?
Mediterrarnean Vacation
Villas are three separate villas,the Bldg. has three floors of luxurious amenties with a roof top deck that encompasses outside
kitchen facilities and an outside living room. There are (3) Two Bedroom Vacation Villas each with 1358 Square Footage with royal
amenities in each building. Total Square Footage of the Mediterranean Building is 3092
Square Foot on a quarter acre with scenic views of the 18 Hole Golf Course, Atlantic
Ocean, Caribbean Sea, and British Virgin Islands.
2) What
is our Mission?
Mission is to provide High Royal Amenities and Services
to all of our Vacation Villa Patrons. We will go all out to satisfy all of our clients' needs.
3) Location of Vacation Villias?
St. Thomas, U.S. Virgin Islands at Lovenlund Area.
4) When will the Mediterranean Vacation Villas be Available for Rental
and Occupancy?
Availability for rental reservations anytime, and January 2012 for Occupancy.
5) What are the type of rental services that will be offered to vacationers?
Vacation rental by Villa Rates and Timeshares will be available and offered to vacationers!
6) Peak Seasons Dates and Non Peak Seasons Dates?
Peak Season Dates October thru March! Non Peak Season Dates April thru September!
7)
Reservations?
or
8) Rules and Regulations of
the Vacation Villas?
Security Deposit
will be based on the percentage of the rental rates and will be automatically held on Credit Card once you are checked
in and will be released once the property has been inspected for any damages!
Check Ins will be before 4:00 PM and Check Outs will be before 10:00 AM the Following Day!
Noise Ordinance will be in effect.
Reservations
may be placed up to two (2) years in advance, but are subject to the rates in effect for that year.
Most private beach
homes and condominiums are rented on a "weekly only" basis during the summer season, unless otherwise specified.
Some require only a 3 night minimum and others require a 5 night minimum plus a cleaning fee. There is a three (3) night minimum
on rentals during all other seasons. Any reservation for less than three (3) nights will require the addition
of the cleaning fee to the rental rate.
We are happy to announce that we may partner with CSA Travel Protection to provide VACATION RENTER
INSURANCE for our guests.
*We are still in the Process of working out the Specifics with this company and will finalize
our business proposal with them in a couple of weeks by October, 2017!
Your purchase of this
insurance may be - at 6.5% of the rental rate plus taxes and the reservation processing fee - will provide you with the
peace of mind and the ultimate protection of your deposit should you have to cancel your reservation.
** PLEASE NOTE THAT THIS INSURANCE WILL BE NON-REFUNDABLE 10 DAYS AFTER YOU HAVE PAID YOUR FIRST DEPOSIT**.
Advance rent deposit is required within ten (10) days of placing your initial reservation.
The rent deposit is equal to 50% of the total rental fee (excluding sales tax
and security/damage deposit) plus a non-refundable processing fee of $250.00. The charge for Vacation Renter
Insurance - 6.5% of the rental rate - is also due at the time of paying the advance rent deposit.
RENTAL BALANCE, INCLUDING SALES TAX, IS DUE 30 DAYS PRIOR TO YOUR ARRIVAL. Payment
may be made by cash, traveler's check, bank money order, cashier's check, or credit card (Visa, MasterCard, American Express,
or Discover). Personal and/or Business checks will be accepted if received at least 30 days prior to your
arrival.
Your
security/damage deposit will be processed upon your arrival and can be secured against your credit card.
Security / Damage
Deposit is based on the rental rate of each property and is equal to 20% of the summer weekly rental fee. Your security/damage
deposit will be secured against your credit card account as an authorization and will automatically drop off provided all
rules and regulations were observed. DO NOT USE YOUR BANK DEBIT CARD FROM YOUR BANKING ACCOUNT, AS THESE TRANSACTIONS WILL
DEBIT THE AMOUNT FROM YOUR CHECKING OR SAVINGS BALANCE.
Should there be any problem, our office will contact you via certified mail of the situation.
Rules
and Regulations:
1.
Unit is to be left in a neat and tidy condition with no damage to the unit or its contents beyond normal wear and tear.
2. All dishes are to be washed and all garbage removed from the premises and placed
in outside receptacles.
3.
The maximum number of guests does not exceed the number
allowed. This includes all children except infants in a crib.
4.
Furnishings are not to be removed from the property
for use outside or in other properties.
5.
Most units require the “No Pet” policy to
be observed. Pets are NOT allowed in the unit or on the premises unless it is pre-approved by management. Non observance of
this policy WILL result in immediate forfeiture of you security / damage deposit. (Pre-approval to bring a pet also requires
the payment of a “Pet Fee”.)
6.
SMOKING IS NOT PERMITTED. Guests
may smoke outside of the unit, but they are responsible for cleaning up and removal of cigarette butts, ashtrays, etc.
7. Reservations are not made by or for a minor - anyone under 25 years of age. An underage guest
without a chaperone staying at the rental unit which has been rented through Beach Rentals of South Walton will automatically
be forced to leave and will forfeit the remaining balance of rent and the security / damage deposit. Chaperones MUST BE THE
PERSON OR PERSONS CHECKING INTO - AND STAYING FOR THE WHOLE LENGTH OF THE RESERVATION - THE UNIT PRIOR TO KEYS BEING
RELEASED TO ANYONE.
8.
All keys are to be returned to the office upon your
departure. There will be a $125.00 charge per key not returned and a $150.00 charge per key card not returned.
9. All remaining balances have been paid.
10. If you
arrive after-hours, you are REQUIRED to contact our office the following day to sign a registration check-in card and secure
your security/damage deposit. These items are necessary and must be signed the next day after your late arrival.
Cancellations - Reservation deposits
will be processed through CSA Travel Protection for any guests who have purchased the Vacation Rental Insurance and have to
cancel due to illness or injury, accident, hurricanes, change in military orders, loss of employment.
Reservations
cannot be moved to a different date or different location – this constitutes a cancellation! Hurricane Policy - IN THE EVERNT OF
A “NAMED” HURRICANE targeted for our area and upon instructions from our local Emergency Management Office in
St. Thomas, U.S. Virgin Islands (On Site), you will be advised not to come on the date of your scheduled arrival and whether
or not to come a little later for the remainder of your reservation. If you are already here, you will be advised to leave
if a mandatory evacuation order is issued.
We do not expect our guests to arrive for their
stay or to remain until the end of their scheduled visit during an active hurricane. Full and/or partial refunds will be processed
through CSA Travel Protection for all guests who purchased the Vacation Rental Insurance.
Check-in time begins at 4 p.m. and
every effort will be made to have your unit ready on time. We appreciate your patience should the completion of your unit
be unavoidably delayed. If you arrive in the area early, please check with our office to see if your unit is ready for occupancy.
If you anticipate checking-in after 5 p.m., please notify our office in
advance to arrange for after hours check-in. Your security/damage deposit, due upon check-in, MUST be paid the following day
if you are a late arrival, and ALL GUESTS ARE REQUIRED TO SIGN A GUEST REGISTRATION CARD.
Check-out time is promptly at 10 a.m. so that we may prepare
for our next arrival.
Your security/damage deposit will be processed upon your arrival and can be secured against your credit card.
Security / Damage Deposit is based
on the rental rate of each property and is equal to 20% of the summer weekly rental fee. Your security/damage deposit will
be secured against your credit card account as an authorization and will automatically drop off provided all rules and regulations
were observed. DO NOT USE YOUR BANK DEBIT CARD FROM YOUR BANKING ACCOUNT, AS THESE TRANSACTIONS WILL DEBIT THE AMOUNT FROM
YOUR CHECKING OR SAVINGS BALANCE.
Should
there be any problem, our office will contact you via certified mail of the situation.
This includes all persons, This includes all persons, vehicles,
and luggage. We appreciate your reporting all maintenance items and we will respond to them
as soon as possible.
Linens/Towels/Supplies - Although linens are furnished, please bring your own beach towels and beach blankets as
linens are not to be removed from the unit.
Any
lost or damaged linens will be deducted from your security deposit. An initial supply of paper products, trash liners, bathroom
tissue and facial soap is provided.
Extra items needed are the responsibility
of the guest.
Cleaning supplies are not provided. Parking is limited at some properties.
Please
respect the rights of others and park only in your designated areas. Some properties allow only one (1) vehicles –-no
boats, jet skis, trailers or RVs.
Please
check with us ahead of time if you plan to bring more than the allowed number of vehicles.
Telephones
provided in all units have long distance call blocks. All long distance charges must be charged to a credit calling card,
collect or third party. Computer
and internet access - Some of our properties have hi-speed internet access.
Please inquire when placing your reservation if this is a priority item for you. Please
be aware there is no local connection to AOL if you have to connect through dial-up access.
Each time you dial to connect, there is
a $1.50 charge.
If you remain logged onto AOL longer than 60 minutes, the charges will begin processing
as per minute long distance charges. You will be responsible for any telephone charges as a result of your use.
Please contact our office for information regarding local internet service providers to
avoid possible excessive telephone charges.
Agent will not be held responsible for acts of theft
or vandalism or other damages to the gues'’s personal property or items left in the unit.
Every effort will be made to return any items, but we assume no responsibility for such items. Mediterranean
Vacation Villas have the right to change rental assignments under emergency conditions.
Properties are occasionally removed from our rental program on short notice due to change
in ownership or other changes made by the owner. Should this occur to the confirmed reservation, every
effort will be made to contact you by telephone or mail to inform you of the need to change your reservation to another suitable
accommodation. Please be assured you will either be moved to a comparable property or upgraded, at Seven Wonder Vacatin Villas's
discretion depending on property availability.
If this situation occurs, you will be notified immediately, time permitting.
Thank You
Seven Wonder Villas, LLC is not responsible for errors in its
website or brochure, for property changes made by owners, or for any conditions beyond our control upon arrival.
We hope you have a pleasant stay and wish to thank you for choosing a rental property managed by Mediterranean Vacation
Villas, LLC.
“Where
you are Royalty Loved, and Treated Like Family.”
If we can be of further assistance,
please feel free to call us at: 1-866-561-5556